Our Terms of Service

Returns & Exchanges

We understand purchasing a hair topper is a considerable investment, both emotionally and financially. Which is why we encourage those that can, to visit our studio showroom to view and try on our range. For those purchasing online, we ask that you reach out to us via phone or email if you need help selecting a piece. Please choose carefully, as an item purchased and worn cannot be returned or exchanged due to hygiene reasons, as per the Australian Hygiene Legislation. An online purchase can be returned if it is unworn, in original condition and unopened packaging, with all tags attached. We ask that you contact us within seven days of receiving the unworn piece to advise us of your intention to return. Shipping fees are covered by the customer and a store credit will be issued upon inspection of the piece.

Waiver

As part of our 'Terms of Purchase' either in person or online, we advise that we do not a take responsibility of any damage to your Hair Topper should you decide to cut, colour, or tone your hair piece. We do not accept responsibility for any damage as a result of misuse or failure to adhere to the correct brushing, washing, care and maintenance instructions provided to you at purchase. The lifespan of your Hair Topper will depend on proper care by you. We are unable to guarantee how long your hair topper piece will last, as it depends on how often your piece is worn, the degree in which it is worn and how well it is cared and maintained as per the recommended instructions provided.

Copy of Waiver Form

Shipping anywhere in the World

DOMESTIC:

We send our online orders via Australia Post using Express Delivery with signature on arrival, for all domestic purchases within Australia. Love Hair is not responsible for lost or damaged packages in transit. Once an order is sent, you will be sent a tracking number for your order.

Anywhere in Australia $25

INTERNATIONAL:

Purchases outside of Australia sent using the Australia Post International Parcel Service. Love Hair is not responsible for any duties or taxes that may occur on International orders. All parcels are sent with tracking and signature on delivery.

International Parcel Service (in $AU)

New Zealand $55

Rest of World $75

Special Order

When visiting our studio showroom there may be colour you love, but not in the length that you want. If this is the case then we can certainly place a special order for you, which will require a 50% deposit at the time of ordering, with the balance due upon collection. We endeavour to have all colours and lengths in stock however sometimes popular hair colours do sell out.

Payment Methods

We accept the following payment methods

Credit / Debit Cards
PAYPAL
Afterpay